National Highway Authority(NHA) Officer Question:

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► Describe a situation in which you were able to effectively "read" another person and guide your actions by your understanding of their individual needs or values.
► Describe a situation when you were able to strengthen a relationship by communicating effectively. What made your communication effective?
► Describe a situation where you felt you had not communicated well. How did you correct the situation?
► Describe a time when you were able to effectively communicate a difficult or unpleasant idea to a superior.
► Describe the most significant written document, report or presentation which you had to complete.
► Give me an example of a time when you were able to successfully communicate with another person, even when that individual may not have personally liked you, or vice versa.
► Have you ever had to "sell" an idea to your co-workers or group? How did you do it? Did they "buy" it?
► Have you had to "sell" an idea to your co-workers, classmates or group? How did you do it? Did they "buy" it?
► How do you keep subordinates informed about information that affects their jobs?
► How do you keep your manager informed about what is being done in your work area?
► How do you go about explaining a complex technical problem to a person who does not understand technical jargon? What approach do you take in communicating with people?
► What kinds of communication situations cause you difficulty? Give an example.
► Tell us a time when you had to use both verbal and nonverbal communication to get through a difficult situation.
► Tell us about a recent successful experience in making a speech or presentation. How did you prepare? What obstacles did you face? How did you handle them?
► Tell us about a time when you and your current/previous supervisor disagreed but you still found a way to get your point across.
► Tell us about a time when you had to present complex information. How did you ensure that the other person understood?
► Tell us about a time when you had to use your verbal communication skills in order to get a point across that was important to you.
► Tell us about a time when you were particularly effective in a talk you gave or a seminar you taught.
► Tell us about an experience in which you had to speak up in order to be sure that other people knew what you thought or felt.
► Tell us me about a situation when you had to speak up (be assertive) in order to get a point across that was important to you.
► Tell us me about a time in which you had to use your written communication skills in order to get an important point across.
► What challenges have occurred while you were coordinating work with other units, departments, and/or divisions?
► What have you done to improve your verbal communication skills?
► How have you persuaded people through a document you prepared?
► What are the most challenging documents you have done? What kinds of proposals have your written?
► What kinds of writing have you done? How do you prepare written communications?