Support Agent Question:
Download Questions PDF

Can you explain us about an experience you’ve had with a really irate customer. How did you handle it?

Answer:

Every customer service rep is going to encounter customers who are upset. Great candidates should remain respectful while continuing to provide as high a level of service as possible.

Download Support Agent Interview Questions And Answers PDF

Previous QuestionNext Question
Tell us successful employees in this field employ a strategy for remaining organized and keeping many tasks straight. How do you approach this problem?Do you know communication is at the heart of this position. Are you confident in your abilities to interact with customers successfully every time?