Oracle Apps CRM Interview Preparation Guide

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Using Oracle workflow notification we can send the notification to the sales users(Sales Representatives).

Generally field service is used when customer support is
used apart from this u can use with other modules.....i will
explain taking customer support to field
service......example take a white goods company sold a
product to end user he got some problem with that he calls
the customer support and discloses his problem the agent
chks the problem by asking some questions pre defined and
its really needs fs then he escalates the problem to fs guy...

Oracle inventory is tightly integrated with Oracle iStore.
ALl the products(items in inventory terms) are first
defined in inventory. Items not part of inventory are not
visible in iSTore. The attributes should be set
appropriately as per the requirement. The category sets
should be defined as per the iSTore requirement.

To create a Service Contract below are the various setup
has to defined

1. Create a Contract( Service agreement or Extended or
subscription) depends on the business requirement

2. Enter the service line item defined in inventory as
service coverage

3. Enter Line> Effectivity> item for which the service
contract is required

4. Enter the pricelist,Sales credit etc

5. Check for QA

6. Submit for approval

7 Check the status of the contract is "Active"

Territory manager is stand alone moudle.
Go through Territory manager PDF

If the Value set is of table type then we can attach as
many tables required by joining them to form the inline
view.

Learn basics of Oracle CRM like TCA architecture,Resource Management etc because the future product from Oracle i.e. Fusion Apps(Customer Data Model)is based on Oracle CRM(EBS - R12) and rest of functionality is based on Siebel

A contract lifecycle includes

Creation
Approval
Entitlement / Fulfillment
Pricing
Billing
Managing Contracts