Community Manager Interview Preparation Guide
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Community Manager Frequently Asked Questions in various Community Manager job interviews by interviewer. The set of questions are here to ensures that you offer a perfect answer posed to you. So get preparation for your new job interview

71 Community Manager Questions and Answers:

2 :: Tell me when have you had a problem with a homeowner or tenant before? How did you handle the situation?

Tenant does not feel she needs a lease to live in parents home. Our covenants state a lease must be on file. Explained that to her and she understood.

3 :: Tell me what kind of events cause you stress on the job?

Dealing with people with a certain entitlement or just being rude.

4 :: Explain about a time you handled a member/customer who was difficult, impatient, or upset?

Many community manager roles involve elements of customer service. After all, you’re interacting with people daily and will often encounter someone who is reaching out to you with an issue that needs solving. Let your interviewer see that they can trust you to be the face of and voice for the community.

5 :: Explain me what initiatives would you take to increase engagement/retention/growth in our community?

Engaging, keeping, and attracting new users are goals for most (but not all) communities. Be prepared with two or three ideas to achieve these goals. Don’t worry about presenting original ideas here—you’re interviewing for a job, not providing free consulting advice. Just show the hiring manager that you have ideas. If you suggest ideas they’ve already tried, well, that shows you’re on the same page.

6 :: Explain me what communities are you a member of?

Your interviewer is asking this question to see if you can demonstrate your understanding of what a community is and what it means to belong to one. We’re all part of many communities throughout our lives. If you’re an active commenter on BuzzFeed and know the other commenters there, then you’re part of the BuzzFeed community. If not online, maybe you were a member of an after-school club or local charity. Be capable of talking about a time you contributed to a community in some shape or form.

7 :: Explain how do you define a community?

“Community” as a term is something tossed around in conversation frequently, but few folks have thought to consider what it actually means. Good community talent will have their own opinions and theories and will be able to provide a succinct definition off hand. Red flag answers will include vague references to social media and content — and community management is not the same as social media.

8 :: Explain me what Are the Characteristics of an Effective Online Community Manager?

As an online community manager, you’ll need to have a strong degree of initiative. It isn’t the type of job where you’ll wait for tasks to be assigned to you—more likely, you’ll be determining the necessary actions required to achieve the goals of your new organization. Chances are, you’ll probably have more experience with online communities than anyone else in your organization, so they’ll be looking to you for answers.

In order to be an effective online community manager, you need to have a firm understanding of the pillars of online community management. You might find yourself in a situation where you need to call on that understanding to stand up for yourself and your job. Being prepared with a concrete plan for the future helps establish your purpose and relevance.

All of this starts during your job interview. Since online community managers are leaders before they are doers, it is more than likely that you’ll be interviewed by someone looking for your guidance and initiative to meet the organization’s goals. Here are effective ways to set yourself up for success both during the interview and once you have the job.

9 :: Explain me as a community manager, what is your management style?

In my experience delegating responsibility and authority is crucial. A team needs to be able to develop and grow as individuals and a whole, not be held back by low expectations or ego.
I believe in building a team. Each member of the team should be clear on their role, know where they fit in and feel as though they can depend on one another. I also believe in real-time feedback. If you do something wrong you should know it immediately. Regardless of right or wrong, the further removed feedback is in time, the less effective it is.

10 :: I am curious, how did you come to find out about our company and what do you know about us?

This can be a great way to stand out from other applicants and demonstrate initiative. Almost every company will have a website, Facebook page, Instagram account, or some sort of digital footprint. Spend a bit of time doing some online research:

☛ If they have a website, check out their “About us” or “Culture/Mission/Vision” pages.
☛ Who are some of the principal people who work there? Who are the founders?
☛ What sorts of things does this company care about? Do they donate to a particular cause or charity? Which one(s)?
☛ What are their core values? Which of their core values resonate with you?
☛ Has the company been in the news recently or have they won any awards (Social Media can be a great place to find this information).

11 :: Tell me what are your salary expectations as Community Manager?

Many consider this question to be a loaded gun – dangerous in the hands of the inexperienced. Often times, an interviewee will start talking salary before they’ve had an opportunity to illustrate their skill set and value making any sort of leverage valueless. Here, knowledge is power, as salary often comes down to negotiation. Do some research into your industry to establish base rates of pay based on seniority and demand but keep in mind – your employer is hiring you for what they believe you are worth, and how much benefit they feel you will provide.

12 :: Tell me how do you track success in community management?

Measuring community success can be a little tricky at times. It depends on what your community goals are, but there are basic metrics you can keep track of such as member growth, communication engagement rates, and number of members interested in joining. If you’ve managed a community before, share how you’ve measured success in that role, and how it contributed to future success of the community.

13 :: Tell us what metrics do you track, and why? How will you communicate these to management?

A Community Manager who doesn’t know which metrics are relevant to their community and doesn’t know how to measure the success of their engagement initiatives will soon run into trouble. A star performer will have some ideas that are pertinent to your community by the time they meet you for an interview. It’s even better if they ask you who will be viewing the report and devise a custom answer based on that.

14 :: Tell me a bit about your morning routine?

Wake up, read theSkimm, check email, check Instagram, Twitter, and Facebook, then walk to the office listening to TED Radio Hour or This American Life.

15 :: Explain an example of a time that you had to mediate a crisis for your business?

You’ll find a real-world example to be extremely telling of their social media management experience to this point. Remember, an ideal candidate is a fantastic story teller, so you may be assigning bonus points for a candidate who presents an exciting story.

16 :: Tell me which online communities are you a member of?

I’d expect more than just a Twitter/Facebook answer here. A few niche examples suggest they are capable and aware enough to identify the right places to promote your own community and grow your audience. They are also more likely to have been exposed to different management styles which will help them craft something for your community, rather than blindly rehashing something they read in a book or blog (yes, including this one)

17 :: Explain me what tool do you recommend we build our community/new feature on?

If all they suggest are hosted community platforms, you might have a shill. An open-minded and competent community manager will be able to build a thriving space using free tools if necessary, and will most likely respond by asking what the requirements are, as this will dictate the toolset, not the other way around.

18 :: Explain me how would you build and foster a community?

The best way to answer this question is to pull from examples of how you’ve built communities in the past. If it wasn’t with a business, that’s OK. Maybe it was a book club, or writing club. The important thing is to take the interviewer step-by-step through the process of how you’ve created, and maintained, a community.

19 :: Tell me what do you see yourself doing in five years as Community Manager?

This one is all about job commitment.

Some people make job hopping a career in of itself, and your answer here can be telling. Here, your interviewer is determining if you are:

☛ someone who sets goals
☛ someone who has a vision
☛ someone who is reliable
☛ someone who demonstrates commitment
☛ someone who is loyal

While no interviewer expects someone to stay at a company forever, try and craft your response in such a way that shows progression in your career, and alignment with the Company’s needs and future. Again, self awareness is key – your employer doesn’t want to send you down an unwanted path, resulting in wasted time and energy for everyone.

20 :: Suppose i don’t expect you to go into too much detail – but why are you leaving your last job?

An innocent question. But a question that if answered improperly, can be a deal breaker. While many individuals will be looking to a new job as a means of increasing their salary, “not being paid well enough at your last job” is not something you want to mention to your interviewer. After all, are you not likely to leave this particular job if you found you could make more down the street?

If you’re currently employed and leaving of your own accord, craft your response around enhancing your career development and a seeking out of new challenges.