Customer Relationship Officer Question:

Tell us what metrics do you consider the most important factor in measuring customer satisfaction?

Customer Relationship Officer Interview Question

Answer:

Describe the metrics you use and why. Common metrics include:

☛ first response time
☛ first contact resolution
☛ problem resolution time
☛ resolution rates
☛ escalation rates
☛ customer retention
☛ referrals
☛ call volumes

Previous Question	Next Question
Tell me how have you motivated your team to achieve demanding performance standards?	Tell me what do you see yourself doing in five years as Customer Relationship Officer?