Customer Relationship Officer Question:

Tell me what are some of the challenges that an organization might have to face while incorporating CRM?

Customer Relationship Officer Interview Question
Customer Relationship Officer Interview Question

Answer:

Some of the challenges that organization has to face are

☛ Database cleansing to ensure that client information is in correct state
☛ Integrating with other systems , new or existing
☛ Sometimes system is more complicated and requires trainer to train external trainers
☛ Expecting the vendor to manage all elements of your project


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Explain me some technical benefits of incorporating CRM into an organization?Suppose a relatively small customer asks you to deliver some new features within a very short time. How would you respond to such a situation?