Senior Relationship Officer Question:
Tell me as a leader within our company, you’ll work with a team of other customer service associates. How do you motivate your team members?
Answer:
I believe that positive reinforcement is essential. When someone does a good job, I always try to acknowledge that. I might reward them with some kind words, or, if they’ve done something especially outstanding, give them written recognition or a material prize. When success is recognized, it has the potential to lead to more success.
When I notice that someone is struggling, I try not to be too negative. I try to help them identify the root of the problem and tackle it. They might need more practice in selling, or maybe they’re struggling to find a balance between work and their personal life. When I know why someone isn’t doing well, I’m more empowered to help. Of course, every individual is different, so I try to adapt to the personality of the person I’m trying to assist.
When I notice that someone is struggling, I try not to be too negative. I try to help them identify the root of the problem and tackle it. They might need more practice in selling, or maybe they’re struggling to find a balance between work and their personal life. When I know why someone isn’t doing well, I’m more empowered to help. Of course, every individual is different, so I try to adapt to the personality of the person I’m trying to assist.