Post Graduate Question:
Suppose if you are alone in the office and a client phones demanding instant advice, what do you do?
Answer:
Let the client know that you are inexperienced and then do your best to advise them using the resources that you have available to you. Do not advise on anything you are really unsure about as you may be liable, an unsatisfied client would be preferable to a misinformed client. Give the client relevant contact details and reassure them that a colleague will be able to assist them fully very soon.