Customer Relationship Officer Question:
Explain me what do you consider the core criteria for a successful customer service department?
Answer:
Key factors include a good understanding of the needs of the customer and having the right skills, resources and processes in place to meet these needs.
From a customer service management perspective criteria include clear communication of objectives and expectations to staff, consistent performance management, empowering staff to meet customer demands, ensuring staff are sufficiently engaged, listening to feedback from staff and customers and effectively acting on it.
From a customer service management perspective criteria include clear communication of objectives and expectations to staff, consistent performance management, empowering staff to meet customer demands, ensuring staff are sufficiently engaged, listening to feedback from staff and customers and effectively acting on it.