Business Investment Question:
Explain Lock-in, as described by Hax and Wilde, is achieved when?
► A) An organization achieves a proprietary position in its industry.
► B) Customers are tied into long-term contracts.
► C) An industry is dominated by a major player.
► D) Customer preferences are recorded in a CRM database.
Answer:
A) An organization achieves a proprietary position in its industry
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