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AgentVinod12

Agent Vinod

From: India

Registered: 2012-03-23

Posts: 1,149

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Customer Service Interview Questions And Answers

Business Accounting Finance Marketing and HR :: Customer Service Job Interview Questions and Answers

Customer Service Interview Questions and Answers will guide us now that Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction  that is, the feeling that a product or service has met the customer expectation. So get preparation for the JOB of Customer Service with the help of this Customer Service Interview Questions with Answers guide

1 Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
2 How do you handle negative feedback from very angry clients? How do you respond to him/her?
3 Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
4 You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed?  If so, tell me more.
5 Can you explain how you contact or initiate communications with customers?
6 If you had to turn down a request from a valued client, what would you do?