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Muhammad

بِسمِ اللَّهِ الرَّحمٰنِ الرَّحيمِ

From: Sahiwal Division

Registered: 2012-03-22

Posts: 22,197

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What is the proper way to place a representative on hold?

Testing Quizzes Software QA Testing

Question:
What is the proper way to place a representative on hold?

Option A):
Ask the representative if they are able to hold and then come back in five minutes. - Then ask "Oh, are you STILL there?"
Option B):
Use the mute button and hope they don't notice you are not talking.
Option C):
Tell them to hold and take your headset off and lay it on the desk
Option D):
Ask the representative if they are able to hold and that you will check back with them within 2 minutes.

Correct Answer is Option D):
Ask the representative if they are able to hold and that you will check back with them within 2 minutes.

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