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Muhammad

بِسمِ اللَّهِ الرَّحمٰنِ الرَّحيمِ

From: Sahiwal Division

Registered: 2012-03-22

Posts: 22,197

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Senior Technical Support Engineer Interview Questions And Answers

Technical :: Technical Support Engineer Job Interview Questions and Answers

Technical Support Engineer related Frequently Asked Questions in various Senior Technical Support Engineer job interviews by interviewer. The set of questions here ensures that you offer a perfect answer posed to you. So get preparation for your new job hunting

1 Tell me would you say that you are hands-on type of person?
2 Explain me difference between RAM and ROM?
3 Do you know any Five Microsoft Office Applications?
4 Tell me what feature of Outlook Express allows multiple customers to send and receive emails, each using a separate account?
5 Tell me which desktop operating systems are you familiar with?
6 Tell me have you ever had to fire someone? If so, why did you have to do so, and how did you approach the situation?
7 Tell me what is your favorite aspect of desktop support?
8 Tell me what are some things that you look for in a job?
9 Tell me as an IT support engineer have you learned from your mistakes?
10 Tell me what is forward and reverse lookup in DNS?
11 Explain me what is a child domain?
12 Tell me how you can take backup of emails in ms outlook?
13 Please explain about your basic technical experience and qualifications?
14 Do you know what is BIOS?
15 Tell me why are Device Drivers required?
16 Explain me what is the difference between CRT (Cathode Ray Tube) and LCD (Flat Screen Monitors)?
17 Do you know what is the difference between FAT32 and NTFS file systems?
18 Tell me what is one of the latest Computer Processors (CPU)?
19 Tell me what is your style of management?
20 Suppose a customer complains that his computer is working slowly. What things should you check?
21 Tell me in two or three years from now, what do you see yourself doing?
22 What technical skills do you possess that would benefit our company?  What is your basic technical experience and qualifications?
23 Explain me what are the benefits of a child domain?
24 Tell me what is a “Default Gateway”?
25 Tell me what technical skills do you possess that would benefit our company?
26 Tell me what tools are most helpful to you when trouble shooting and solving a problem?
27 Tell me sequence of things done by the BIOS when you turn on your Computer?
28 Suppose a Customer complains that his computer is working really slow, what are the things you would check?
29 Do you know one of the latest Computer Processors (CPU)?
30 Explain what is the difference between CRT (Cathode Ray Tube) and LCD (Flat Screen Monitors)?
31 Explain some of the versions of Windows XP?
32 Tell me the names of a few Firewalls?
33 Tell me in our industry, what are some important trends that you see?
34 Suppose your previous manager was in the room with us, what do you think he would have to say about you?
35 Explain me what do you know about our company and our products?
36 Tell me so far, how successful do you feel have you been?
37 Tell me why do we use DHCP?
38 Do you know what is RAS server?
39 Explain what are the operational roles for DC (Domain controller) and ADC (Additional Domain Controller)?
40 Do you know what is DC and ADC stands for?
41 Tell me what is a default gateway? What happens if I don’t have one?
42 Explain me what long-term goals do you have?
43 As you know your resume shows that you may be over-qualified for this position. What is your opinion of this?
44 Behavioral Senior Technical Support Engineer Interview Questions:
45 Explain what is a Parallel Windows installation?
46 Explain me some of the Ports available in a Computer?
47 Tell me what are the Hardware Components of a Desktop Computer / Laptop?
48 Tell me have you used any of our products or similar products/competitors?
49 Tell me what is a Data Cable?
50 What are the components needed to setup a Basic Home Network?
51 Tell me what, in your opinion, is the most difficult aspect of being a manager or executive?
52 Tell me what is your least favourite aspect of desktop support?
53 Tell me what are the steps you follow to solve a technical problem?
54 Do you know what is IAS server?
55 Explain me three of your accomplishments over the past few years that you are most proud of?
56 Explain me yourself professionally in a few words?
57 Explain me what does USB stand for?
58 Do you know sample computer configuration?
59 What would you check if there is no sound from your computer? (Audio not working)
60 Tell me what is your expected period for an average call?
61 Do you know what are Hard-Disk Partitions?
62 Explain difference between a WORKGROUP and a DOMAIN?
63 Tell me what do you feel is an appropriate salary for this position?
64 Explain me a situation where you have had to deal with a difficult person and how you handled it? Do you think you should have done anything differently?
65 Do you know what is OU?
66 Tell me which operating system are you famed with?
67 Tell me how capable do you think you are at handling stress?
68 Operational and Situational Senior Technical Support Engineer Interview Questions:
69 Do you know lights on a Modem / LAN Card?
70 Explain what steps do you take for solving a technical problem?
71 Do you know what is DHCP?
72 Tell me how do you remain abreast of new developments in technology?
73 Tell me for what period of time do you expect to stay with us?
74 Explain me what do you mean by clustering? What are the benefits?
75 Explain me what do you know about our products and company?
76 Tell me what does the term USB stand for?
77 Tell me what is scope and super scope?
78 Tell me what is the difference between RAS and VPN server?
79 Tell me what is IPCONFIG command?
80 Explain some functions of BIOS?
81 Tell me would you be willing to take training or classes to improve your technical skills?
82 As you know what is Ping?
83 Tell me how would you access the Recovery Console in Windows?
84 What are some questions you would ask to help isolate a user’s problem?
85 Tell me what are your reasons for wanting to work with us?
86 Explain me what are the types of operating system or O.S?
87 Explain me what have you learned from mistakes on technical support job?
88 Explain me what does BOOT.INI do?
89 Do you know about VPN server?
90 Please explain what is DNS?
91 Explain me what have you done to improve your technical support knowledge in the last year?
92 Would you describe yourself as a problem solver? If so, why?
93 Tell me which Windows OS are you most comfortable with?
94 Explain me what are RJ45 and RJ11 connectors?
95 Tell me what qualities do you look for when you hire people?
96 Tell me what is the Blue Screen of Death (BSOD)?
97 Tell me what are your reasons for leaving your previous/present job?
98 Tell me why do you want to work for this organisation?
99 Tell me what is DHCP and what it is used for?
100 Explain how do you feel about your abilities as a manager?
101 Tell me what are the disadvantages of using imaging software?
102 Tell me what are the tools do you think is mandatory for problem solving?
103 Do you know what is an IP Address?
104 Tell us what is your troubleshooting process?
105 What is your typical workweek as an IT support officer?

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