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#1 2016-09-23 04:29:34

Muhammad
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بِسمِ اللَّهِ الرَّحمٰنِ الرَّحيمِ
From: Sahiwal Division
Registered: 2012-03-22
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Telesales Representative Interview Questions And Answers

Marketing Techniques :: Telesales Representatives(TSR) Job Interview Questions and Answers

Telesales Representatives(TSR) related Frequently Asked Questions by expert members with experience as Telesales Representatives. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts

1 Tell me how would you handle an angry call from a customer?
2 Tell me what do you understand by b2b, b2c and b2g?
3 Explain what should be the priority in telemarketing according to you?
4 Explain what will you do when a customer needs to be put on hold but is not agreeing to it?
5 Tell us what issues can rise from paying per appointment?
6 Explain what is the difference between telesales and telemarketing?
7 Explain Are You Uncomfortable Making Cold Calls?
8 Explain an example of this behaviour?
9 Why did you leave your last position as Telesales Representative?
10 What do you know about B2B?
11 Tell us what are the factors that contribute to projecting a positive image of yourself to the customer?
12 Suppose you just called a customer then what are the steps you will follow during the call?
13 Tell me what is Spamming?
14 Explain why do you want to work in telesales?
15 Explain What Do You See Are the Key Skills In?
16 Explain what have you done to promote great customer service?
17 Please tell me what are your strengths and weaknesses?
18 Explain have you ever had conflict with your team leader or manager?
19 Explain what do you do if the dialer puts a Do Not Call number through to you by mistake?
20 Explain & list some of the effective listening strategies that would be helpful in the telemarketing industry?
21 Tell me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
22 Tell us do you like making cold calls?
23 Tell me can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?
24 Tell me are you able to work with multiple phone lines?
25 Tell me what are the techniques that help build the trust of the caller?
26 Tell me what is Cold calling?
27 Explain what do you consider the most important sales skills?
28 Please Explain How Do You Move On From a Rejection?
29 Explain me an example of how you have dealt with an under-performing team member in the past?
30 Tell us how many calls per hour can you make on an average campaign?
31 Explain what are the disclosures required in telemarketing?
32 Tell me what are the different categories and sub-categories of telemarketing?
33 Basic Telesales Representative Job Interview Questions:
34 Common Telesales Representative Interview Questions:
35 Behavioral Telesales Representative Interview Questions:
36 Operational and Situational Telesales Representative Interview Questions:
37 Role-specific Telesales Representative Interview Questions:
38 Fresh Telesales Representative Interview Questions:
39 General Telesales Representative Job Interview Questions:
40 Explain what was your reason for leaving as Telesales Representative?
41 Explain how would you handle a high pressure environment?
42 Tell me what is deceptive telemarketing and how can it be avoided?
43 Tell us what is the biggest challenge you have faced in work in the past 12 months?
44 Explain how do you manage change?
45 Tell me how do you handle a customer who starts yelling at you as soon as they pick up and  find out that you are a telemarketer?
46 Tell us what are the characteristics that distinguish direct marketing?
47 Tell me what are the key factors which make a successful call centre?
48 Explain what are your strengths and weaknesses?
49 Tell me when can you join?
50 Tell me how would your team/manager describe you?
51 Explain what are your goals as a telemarketer?
52 Tell us what are good telephone etiquettes?
53 Explain why do you want this job as Telesales Representative?
54 Explain how do you think telemarketing can be made more effective?
55 Tell me what do you know about the centre/company/role?
56 Tell us how would you make a cold call to generate a lead?
57 Explain what are the common telemarketing fraud?
58 Tell us what is your biggest achievement?
59 What do you know about B2C?
60 Tell us how do you cope with rejection?
61 Tell us what Do You Dislike About Sales?
62 Tell me what is Auto dialer?
63 Tell us do you think unwanted marketing should be a crime?
64 Tell us how will you make our telemarketing more effective?
65 Tell me what don't you like about sales?
66 Explain how can a call be made successful?
67 Why do you want to work here as Telesales Representative?
68 Explain what are the Most Important Sales Skills?
69 What do you know about B2G?

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2016-09-23 04:29:34

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