SAP Quizzes ERP Quiz MCQs

Question:
This type of employee self service search tool allows users to enter a problem using a natural language, then work through a troubleshooting session which narrows the problem with follow-up questions.

Option A):
Knowledge base search
Option B):
Workforce management
Option C):
Case-based reasoning (CBR)
Option D):
Interactive voice response (IVR)

Correct Answer is Option C):
Case-based reasoning (CBR)