Help Desk :: CSR (Customer Service Representative) Job Interview Questions and Answers

CSR (Customer Service Representative) Job related Frequently Asked Questions by expert members with experience in Customer Service Representative (CSR). These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts

1 What is customer service?
2 What is a customer service representative?
3 What is good customer service?
4 Why should you have patience as a CSR?
5 What is clear communication skills?
6 What is attentiveness?
7 How are acting skills important for a CSR?
8 Why should you have knowledge of the product?
9 Why should you have an ability to "Read" customers?
10 What is time management skill?
11 What is a calming presence?
12 How are persuasion skills important?
13 How does goal oriented focus help you as a CSR?
14 What is tenacity?
15 What is an ability to handle surprises?
16 Why should you be willingness to learn as a CSR?
17 How do you deal with difficult customers?
18 What is a closing ability?
19 What do you think a customer satisfaction is?
20 How do you advise the customer if a customer is not sure what they need, and comes to you for advice about a product?
21 How do you handle complaints from customers?
22 What would you do to handle negative comments from clients, most especially when they express anger, frustration or hostility?
23 What do you do, to get things moving if you are supervising on a public counter and there is lots of people waiting and more coming in?
24 Explain the philosophy of good customer service?
25 How did you handle this if you have experienced a challenge with company systems or best practices, finding that they were not serving the needs of the customers?
26 How would you deny a request from a customer?
27 Why did you leave your last job?
28 Why do you want this customer service job?
29 What have you learned from mistakes as the customer service representative?
30 Why should we hire you as customer service representative?
31 What challenges are you looking for in this customer service position?
32 What do you know about our company?
33 Why should you have ability to use positive language?
34 List some customer service skills that matter?
35 What are the main tasks of a customer service representative?

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