Building a Traffic-Worthy Web Site

Usability

Usability represents the ease-of-use inherent in your site's design, navigation, architecture, and functionality. The idea behind the practice is to make your site intuitive so that visitors will have the best possible experience on the site. A whole host of features figure into usability, including:

• Design
  The graphical elements and layout of website have a strong influence on how easily usable the site is. Standards like blue, underlined links, top and side menu bars, logos in the top, left-hand corner may seem like rules that can be bent, but adherence to these elements (with which web users are already familiar) will help to make a site usable. Design also encompasses important topics like visibility & contrast, affecting how easy it is for users to interest the text and image elements of the site. Separation of unique sections like navigation, advertising, content, search bars, etc. is also critical, as users follow design cues to help them understand a page's content. A final consideration would also take into account the importance of ensuring that critical elements in a site's design (like menus, logos, colors, and layout) were used consistently throughout the site.

• Information Architecture
  The organizational hierarchy of a site can also strongly affect usability. Topics and categorization impact the ease with which a user can find the information they need on your site. While an intuitive, intelligently designed structure will seamlessly guide the user to their goals, a complex, obfuscated hierarchy can make finding information on a site disturbingly frustrating.

• Navigation
  A navigation system that guides users easily through both top-level and deep pages and makes a high percentage of the site easily accessible is critical to good usability. Since navigation is one of a website's primary functions, provide users with obvious navigation systems: breadcrumbs, alt tags for image links, and well-written anchor text that clearly describes what the user will get if he or she clicks a link. Navigation standards like these can drastically improve usability performance.

• Functionality
  To create compelling usability, ensure that tools, scripts, images, links, etc. all function as they are intended and don't provide errors to non-standard browsers, alternative operating systems, or uninformed users (who often don't know what/where to click).

• Accessibility
  Accessibility refers primarily to the technical ability of users to access and move through your site, as well as the ability of the site to serve disabled or impaired users. For SEO purposes, the most important aspects are limiting code errors to a minimum and fixing broken links, making sure that content is accessible and visible in all browsers and without special actions.

• Content
  The usability of content itself is often overlooked, but its importance cannot be overstated. The descriptive nature of headlines, the accuracy of information and the quality of content all factor highly into a site's likelihood to retain visitors and gain links.

Overall, usability is about gearing a site towards the potential users. Success in this arena garners increased conversion rates, a higher chance that other sites will link to yours, and a better relationship with your users (fewer complaints, lower instance of problems, etc.). For improving your knowledge of usability and the best practices, I recommend Steve Krug's exceptionally impressive book, "Don't Make Me Think"; possibly the best $30 you can spend to improve your website.

Professional Design

Elegant, high quality, high impact design is critical to gaining the trust of your users. If your site appears "low budget" or only marginally professional, it can hurt the chances of gaining a link and, more importantly, the chances of engendering trust in your visitors. The first impression of a website by a user occurs in less than 7 seconds. That's all the time you have to convey the importance and authority of your company through the site's design. I've prepared two examples below:

Although the above examples are not perfect (note that Haworth is missing a critical element - a search bar, while Workplace Office UK has one), it's easy to see why consumers visiting websites like these would be more inclined to trust and buy from Haworth rather than Workplace Office. The application of professional design to sites can induce greater numbers of links from visiting content creators, greater number of users who return to the site, higher conversion rates, and a better overall perception of your site by visitors.

Although high quality, professional design is not one of the factors directly ranked by search engines, it indirectly influences many factors that do affect the rankings (i.e. link-building, trust, usability, etc).

Authoring High Quality Content

Why Should a Search Engine Rank Your Site Above All the Others in its Field?

If you cannot answer this question clearly and precisely, the task of ranking higher will be exponentially more difficult. Search engines attempt to rank the very best sites with the most relevant content first in their results, and until your site's content is the best in its field, you will always struggle against the engines rather than bringing them to your doorstep.

It is in content quality that a site's true potential shows through, and although search engines cannot measure the likelihood that users will enjoy a site, the vote via links system operates as a proxy for identifying the best content in a market. With great content, therefore, come great links and, ultimately, high rankings. Deliver the content that users need, and the search engines will reward your site.

Content quality, however, like professional design, is not always dictated by strict rules and guidelines. What passes for "best of class" in one sector may be below average in another market. The competitiveness and interests of your peers and competitors in a space often determine what kind of content is necessary to rank. Despite these variances, however, several guidelines can be almost universally applied to produce content that is worthy of attention:

• Research Your Field
  Get out into the forums, blogs, and communities where folks in your industry spend their online discussion time. Note the most frequently asked questions, the most up-to-date topics, and the posts or headlines that generate the most interest. Apply this knowledge when you create high-quality content and directly address your market's needs. If 10,000 people in the botany field are seeking articles that contain more illustrated diagrams instead of just photos, delivering that piece can set your content (and your site) apart from the competition.

• Consult and Publish in Partnership with Industry Experts
  In any industry, there will be high-level, publically prominent experts as well as a second tier of "well-known in web circles" folks. Targeting either of these groups for collaborative efforts in publishing articles, reviewing your work or contributing (even via a few small quotes) can be immensely valuable. In this manner, you can be assured that your content is both link and visitor-worthy. In addition, when partnering with "experts", exposure methods are built-in, creating natural promotion angles.

• Create Documents that Can Serve as One-Stop Resources
  If you can provide a single article or resource that provides every aspect of what a potential visitor or searcher might be seeking, your chances for success in SEO go up. An "all-in-one" resource can provide more opportunities than a single subject resource in many cases. Don't be too broad as you attempt to execute this kind of content creation - it's still important to keep a narrow focus when you create your piece. The best balance can be found by putting yourself in the potential users' shoes - if your piece fits their needs and covers every side of their possible interests while remaining "on-message," you're ready to proceed.

• Provide Unique Information
  Make sure that when you design your content outline, you include data and information that can be found nowhere else. While collecting and amalgamating information across the web can create good content, it is the unique elements in your work that will be noticed and recommended.

• Serve Important Content in a Non-Commercial Format
  Creating a document format that is non-commercial is of exceptional importance for attracting links and attention. The communities of web and content builders are particularly attuned to the commercialization of the web and will consciously and sub-consciously link to and recommend resources that don't serve prominent or interfering advertising. If you must post ads, do so as subtlety and unobtrusively as possible.

• One Great Page is Worth a Thousand Good Pages
  While hundreds or dozens of on-topic pages that cover sections of an industry are valuable to a website's growth, it is actually far better to invest a significant amount of time and energy producing a few articles/resources of truly exceptional quality. To create documents that become "industry standard" on the web and are pointed to time after time as the "source" for further investigations, claims, documents, etc. is to truly succeed in the rankings battle. The value of "owning" this traffic and link source far outweighs a myriad of articles that are rarely read or linked to.

Link Bait

When attempting to create the most link-worthy content, thinking outside the box and creating a document, tool or service that's truly revolutionary can provide a necessary boost. Even on corporate image or branding sites for small companies, a single, exciting piece of content that gets picked up en masse by your web community is worth a small fortune in public relations and exposure. Better still, the links you earn with an exciting release stay with your site for a long time, providing search visibility long after the event itself has been forgotten.

With content that generates links becoming such a valuable commodity, creating solely for the purpose of gaining links has become a popular practice for talented SEOs. In order to capitalize on this phenomenon, it's necessary to brainstorm. Below are some initial ideas that can help you build the content you need to generate great links.

• Free Tools
  Automated tools that query data sources, combine information or conduct useful calculations are eminently link worthy. Think along the lines of mortgage calculators and site-checking tools, then expand into your particular area of business/operation.

• Web 2.0 Applications
  Although the term Web 2.0 is more of a buzzword than a technicality, applications that fit the feature set described by the O'Reilly document do get a fantastic number of links from the web community and followers of this trend. Think mashups, maps, communities, sharing, tagging, RSS, and blogs.

• Collaborative Work Documents
  Working in concert with others is a good way to produce content more quickly and with generally higher quality. If you can get high-profile insiders or several known persons in an industry to collaborate, your chances for developing "link-bait" substantially increase.

• Exposes of Nefarious Deeds
  Writing a journalistic-style exposé detailing the misdeeds of others (be they organizations, websites, individuals or companies) can generate a lot of links and traffic if done in a professional manner (and before anyone else). Make sure you're very careful with these types of actions, however, as the backlash can be worse than the benefit if your actions provoke the wrong type of response.

• Top 10 Lists
  Numbered lists (of tips, links, resources, etc.), particularly those that rank items, can be a great way to generate buzz. These lists often promote discussion and thus, referencing.

• Industry-Related Humor
  Even the most serious of industries can use a bit of humor now and again. As with exposés, be cautious not to offend (although that too can merit mentions) - use your knowledge of stereotypes and history inside your market to get topical laughs and the links will be yours.

• Reviews of Events
  Industry gatherings, from pubcrawls to conferences to speeches and seminars, can all garner great links with a well-done review. Write professionally, as a journalist, and attempt to use as many full names as possible. It's also wise to link out to all the folks you mention, as they will see the links in their referral logs and come check you out.

• Interviews with Well-Known Insiders
  Anyone inside an industry whose name frequently appears in that industry's internal press is a great candidate for an interview. Even if it's a few short questions over email, a revealing interview can be a great source of links, and esteemed professionals are likely to answer requests even from smaller sources, as they can benefit from the attention, too.

• Surveys or Collections of Data
  Offering large collections of industry data culled from polling individuals, an online survey, or simply researching and aggregating data can provide a very link-worthy resource.

• Film or Animation
  Particularly in industries where video clips or animations are rare (i.e. Geology, not Movie Reviews), a high quality, entertaining, or informative video or animation can get more than a few folks interested.

• Charts, Graphs, or Spreadsheets
  These standard business graphics should certainly include analysis and dissection, but can provide a good source of links if promoted and built properly.

• High Profile Criticism
  Similar to the exposé system, well-written critiques of popular products, companies, sites, or individuals in a sector have the ability to pull in quite a few links from folks who agree and disagree.

• Contests, Giveaways, and Competitions
  Giving away prizes or public awards (even if they're just website graphics) can get a lot of online folks interested and linking.

• Trend-Spotting
  Identifying a story ahead of the crowd is commonly called "scooping" in journalism. Do this online, and all (or many) blog posts on the subject will reference your site as the first to "call it."

• Advice from Multiple Experts
  If you're creating an article that offers advice, pulling opinions from the well-known experts in the industry is a great way to make sure links flow your way. The experts themselves will often be inclined to link.

There are dozens of other great ways to get bloggers, writers, and website editors in your field to add links to your site. Imagine yourself as an industry blogger, seeking to cover the most exciting, unique trends and pages in the sector. If this individual stumbled across your content, would they be likely to write about it? If the answer is yes, it qualifies as link-bait

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