Telemarketing/Telesales Interview Questions and Answers

31 :: How much time do you need to put together a campaign?

One working week, so we can prepare the data, brief the telemarketer and make sure everything is in place to start.

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32 :: Are all telemarketing calls prohibited?

Certain calls are not covered by the federal registration law, including calls from political organizations, charities, telephone surveyors, and companies from which you have bought something or received a delivery in the past 18 months. If you do not want to get calls from companies that fall into any of these groups, tell the company or charity to put your phone number on their own “Do Not Call” list. Every company and charity is obliged to keep such a list.

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33 :: What can I do if I continue to get unwanted calls?

Telemarketing calls made to a number which has been listed on the federal registry for three months, or which are on a company’s “Do Not Call” list, violate Vermont law. If you get a call from a telemarketer that violates Vermont law, you have the right to sue the telemarketer for actual damages or $500 for a first violation ($1,000 for each subsequent violation), whichever is greater.

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34 :: Is unwanted telemarketing a crime?

Yes. Vermont law also imposes criminal penalties on telemarketers who call a Vermont telephone number without having first registered with the Vermont Secretary of State, unless the company is a federally-regulated financial institution (e.g. a federal bank), or is already regulated by, or registered or licensed with, one of the following Vermont governmental agencies: Secretary of State, Public Service Board, Department of Banking, Insurance, Securities and Health Care Administration, or Department of Taxes.

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