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Desktop Support frequently Asked Questions by expert members with experience in Desktop related jobs. So get preparation for the Desktop Support job interview questions

82 Desktop Support Questions and Answers:

1 :: If a Meeting request is received, How will you check who all are invited in a meeting in outlook?

1.Open the meeting request or notification.
To view your calendar, click Calendar.

Note A new meeting request will appear as a tentative on your calendar.

2.Do one of the following:
Accept, tentatively accept, or decline
Click Accept, Tentative, or Decline.Do one of the following: Send your response with no comments
Select Send the response now, and then click OK.Include comments with your response
Select Edit the response before sending.Type your comments, and then click Send.Don't send a response
Select Don't send a reponse, and then click OK. Note The meeting is added to your calendar, but the organizer will not know the choice you made. If the meeting organizer did not send you the meeting request directly and you received it as a forwarded request from someone else, then you will not receive any updates to the meeting unless you respond. This is because the meeting organizer does not know that you have been invited. Also, the meeting organizer will not have an accurate count of the number of people attending the meeting.

Propose a new time
Click Propose New Time.Click a time when all invitees are available. You can use AutoPick Next to find the next available free time for all invitees.Click Propose Time.Click Send. Whenever you make a counter proposal, it is sent with a default message saying that you want to propose a new time, but that you have tentatively accepted the meeting. You can change this default message to say that you want to propose a new time, and that you are declining the meeting by doing the following:
On the Tools menu, click Options, and then click Calendar Options.In the Use this response when you propose new meeting times list, click the setting you want. Note You can also change this setting for individual meetings. In the open meeting request, on the Action menu, click either Decline and Propose a New Time or Tentative and Propose a New Time.

Note To change your acceptance later, open the item in Calendar, and select Accept, Tentative, Decline, or Propose New Time. For a request that you declined, check your Deleted Items folder, or ask the organizer to send you a new request
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2 :: How to go straight to your desktop when you reboot rather than having to login every time you reboot or turn on your computer on?

First you right click on computer and then click on manage.at that time a window appear. Then go to local users and groups. Then the total users will appear. Then right click on user name what u r enter to in. click set password. Just click ok. Next time on words you will be taken directly to desktop without enter password.
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3 :: Suppose a user calls you they cant login in said they have tried several times what is the best way to troubleshoot this?

1. Check whether the caps button is on or not and then give user name and password
2. Check whether all the network cables connected properly
3. Check whether the user is added in domain
4. Can reset the password for the user , because it may get locked as he tried to login so many times.
5. Can use domain name in front of the user name(domain nameuser name) and make a try
6. Check whether the server is up for the given domain
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4 :: Tell me which layer provides Physical link, Flow control, Artribation process?

Cable related doing activity called physical layer. Hub is working on physical layer.
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5 :: I deleted my files, but i didnt see that files in my recycle bin?

Every one is suggesting what to do next time. he is asking how to recover the deleted file now.

First step you need to do is stop working on the hard disk in which you have lost the file. Otherwise, the file will be overwritten by another file.

Then run any of the file recovery software.

If you have already used the same hard disk, the chances of recovering the file is less.
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6 :: What is Low Level Formatting?

Low-level formatting is the process of outlining the positions of the tracks and sectors on the hard disk, and writing the control structures that define where the tracks and sectors are. This is often called a "true" formatting operation, because it really creates the physical format that defines where the data is stored on the disk. The first time that a low-level format ("LLF") is performed on a hard disk, the disk's platters start out empty.

That's the last time the platters will be empty for the life of the drive. If an LLF is done on a disk with data on it already, the data is permanently erased (save heroic data recovery measures which are sometimes possible).
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7 :: Explain how to take the backup of computer? After taking backing is there d and f drive programs also recovered?

If you wanna backup your system like D and F drives follow the steps,

1.Click on my computer icon.
2.Left click on the drive which you wanna backup and go to properties
3.Go in Tools tab there you will See three buttons
i. check now
ii. defragment now
iii. backup now
4. Choose backup now and take backup of both the drives on external drive.
If one of the drive is your system drive then no installed application will be recovered in backup.
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8 :: What is the difference between *.ost and *.pst? How does it work?

Offline folders (.ost) files are stored on your computer and are available even when the network is down. The default location for the .ost is your current Windows folder. Like personal folders (.pst) files, .ost files can be compacted to save space on your computer.

The difference between an .ost file and a set of .pst files is that the .ost file starts as a mirror image of your folders on the Exchange Server, and works in conjunction with the Exchange Serve during synchronization. A set of .pst files, on the other hand, is simply a storage location on your hard disk or a server other than the Exchange Server.

When you work offline, you can add, delete, and modify the contents of an .ost file exactly as you would with a folder on a server. For example, you can change and move items in your offline Inbox, send messages that are placed in your offline Outbox, and read your offline public folders. In the meantime, information on the server is still processing. You continue to receive new messages in your mailbox while other users can add, delete, and change items in public folders. However, you are not aware of these changes on the server until you connect to the network.
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9 :: Explain what is IMAP?

IMAP stand for Internet Messege Access Protocol
IMAP is a method computer use to send and receive email message .It allows you to access Email without downloading it to your system.
IMAP server let you work with email message without downloading them to your computer first. You can preview, delete and organize message directly on the email server and copies are stored on the server until you choose to delete them.
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10 :: You are required to install a new printer on the Print Server what are your steps? Remember this will be a shared printer?

First Start--->Control Panel--->Printers---->Add printer--->Local (or) Network
Printer--->Choose which brand printer and which one type of printer

(if it's needed drivers, push the driver CD in that PC)---->Select TYPE (LPT1 or USB)--->Finish.

It's ready to use printer. now printer is online.
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