Customer Service Interview Preparation Guide Download PDF
Customer Service Interview Questions and Answers will guide us now that Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. So get preparation for the JOB of Customer Service with the help of this Customer Service Interview Questions with Answers guide
42 Customer Service Questions and Answers:
1 :: Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
Candidate should want to put in the extra effort to provide better and more complete service to customers.
Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.
3 :: Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.
4 :: You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.
Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.
Be well-mannered; try to explain the situation to the client; adhere to company’s policies; try to remain reliable to customer.
The assistance and advice provided by a company to those people who buy or use its products or services is called customer service.
People shop here because the selection of merchandise is extensive and the quality is excellent. The associates are always helpful and friendly. I would love the opportunity to be a part of such a well run organization.
I would take her complaint seriously. I would take some from the dispenser that hers came from and smell and taste it. If it seemed off, I would make a fresh brew. If it seemed fine, I would offer her the option of trying another brew, as this one may not have been to her taste.
Good customer service means having thorough knowledge of your inventory, experience with your products and being able to help customers make the best choices for them.