Customer Service Question:
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You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.

Answer:

Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.

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Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?Can you explain how you contact or initiate communications with customers?