Hotel Management Question:

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Answer #1
Any hotel or tourism institute worth its salt spends a lot of time teaching its students about dealing with tough customers. Checking your textbooks for answers is a good idea, but please manages to do so before the interview takes place. If you know somebody in the industry, then it would be a good idea to speak to him or her and ask about how such situations are handled real time, in the real world. If you can base your answer on these inputs, then nothing to beat it. If you have time, then give an example or two about how you dealt with an angry or bad customer in the past with tact, politeness and firmness.

Answer #2
If d customer who is irritating and angry Dan we should handle dem patiently by been calm we shuld talk wid dem n solve their problem actually y dey r angry cz no one can b always angry every one has a soft hrt... so by by talking wid dem n solving der problem we can make them understand !!

Answer #3
Be insure how well you are communicated with customer. go and tell to manager. We should take customer very politely .don't fight with thevcustomer. When there is situation like that said, to the customer go and talks with our hotel manager