Veterinary Pathologist Question:
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Tell me what do they think are the most important “soft skills” for the job?

Answer:

You are hoping to hear things like compassion, friendliness, empathy, active listening, multitasking and others that hopefully are listed on your job description as well. What type of person fits best at the front desk, and do they have those qualities?

There is perhaps no more critical a position to fill then one at the front desk. These team members are the first and lasting impression for every client that calls or comes in the door, so selection must be taken seriously. But also realize until you get them into the position and get a little training under their belt, it may be very difficult to know if they are a good fit. The front office is not for everyone, and you will likely know whether or not they will be successful within those first few weeks. Take that “introduction period” for all it is worth, and use that time to see if you’ve created a good fit. There is a saying that goes something like this, “hire slow, and fire fast.” Take your time with your interview process, but when your gut tells you it is not going to work, make a change. These people are too important to the practice and the team to not ensure a good match of person-to-position!

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