Health Insurance Specialist Question:
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Please explain about a time when you disagreed with a co-worker?

Answer:

This is another classic. It’s open-ended—you can likely pick from a wide variety of experiences—but it’s important to pick the right experience. In other words, pick the time where you handled the situation like a true pro.

Employers are interested in how you deal with conflict. After all, health care jobs are often high-stress and disagreements among team members are unavoidable.

A new specialist who was brought onto our care team disagreed with the approach we were taking with a cancer patient, wanting to pursue a more aggressive treatment. However, the family and patient had already made it clear that they were ready to look at palliative options. I made a commitment to talk with the specialist briefly when we were both free. We met and I went over some information about ensuring the patient and family have a voice in the care team, and the specialist appreciated the reminder. We ended up pursuing the original plan I’d laid out.

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Please explain are you familiar with Electronic Medical Records (EMR) systems? Which ones have you used. How did you use it?Please explain do you know how to submit claims to a clearinghouse? Have you ever set up a provider with a clearinghouse or resolved claim submittal problems with them?