Front Desk Representative Question:
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Many people are interested in this job for the perks of travel. Why do you want to be an airport customer service agent?

Answer:

I have a great deal of enthusiasm for all things related to travel and airplanes. I also want to be part of an industry that helps people make their dream vacations come true. I want to help those who are trying to just get through their day by giving them access to information and a friendly smile. Too many people have a negative view of travel via planes, and I want to help shift that view.

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Explain me how important IT skills are in help desk service and how you keep yourself updated with those skills?Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?