Diplomacy Question:
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Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage?


You should hear that applicant is cautious while interacting with customers and co-workers to avoid future problems, that they think about the long-term, and that they want to maintain positive, personal, working relationships.

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Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level?What kind of customer queries have you been handling? How do you manage to meet their requirements and how do you respond to them?