Diplomacy Question:
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Have you ever felt irritated or frustrated while dealing with a customer? How do you respond when customers become demanding beyond an acceptable level?


Answer should show that applicant is well-tempered, able to control and safeguard professional interests in agitated situations.

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How do you respond when you receive negative feedback from a customer about you personally? What approach would you take to deal with such a customer?Have you faced any situation when you needed to act very skillfully and discreetly? How did you manage?