Data Entry Manager Question:
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Explain me about a time that you provided exceptional customer service to a client?


This example was from my previous role as an assistant at a senior living facility. A resident was waiting in the lobby for a family member who was going to take her to a doctor’s appointment. The family member called to say he was having car trouble and wouldn’t be able to make it in time for the appointment. I knew that the resident was waiting anxiously for test results from her doctor, so I offered to take her myself so that she wouldn’t have to reschedule the appointment. The resident was extremely grateful when I was able to drop her off in time to make her scheduled appointment.

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