Front Desk Representative Question:
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Explain me a time you had to disappoint a guest. What was the situation and how did you handle it?

Answer:

Not all guest problems can be solved. Hotel employers want to hire someone who can empathize and remain professional even when they’re faced with an impossible task.

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Suppose if the customer is not satisfied with your service do you analyze your mistake or just move on to another customer?Tell me according to you what is the most important skill that is required for receptionist?