Retail Question:
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Can you tell of a time when you were faced with an angry customer and how you dealt with it?

Answer:

Nobody goes through a retail career without having to deal with some angry (and sometimes irrational) customers. However, retail is a customer service industry and they will want to see that you are able to remain calm and deal with the complaint according to standard protocol.

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Have you had experience of locking up a shop and dealing with stock ordering?Can you tell of a time when you provided excellent customer service?