Columnist Question:
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As you know we're constantly making things better, faster, smarter, or less expensive. We leverage technology or improve processes. In other words, we strive to do more--with less. Tell us about a recent project or solution to a problem that you made better, faster, smarter, more efficient, or less expensive?

Answer:

Good candidates will have lots of answers to this question. Great candidates will get excited as they share their answers.

In 13 years we've only passed along one price increase to our customers. That's not because our costs have decreased--quite the contrary. We've been able to maintain our prices because we've gotten better at what we do. Our team, at every level, has their ears to the ground looking for problems to solve.

Every new employee needs to do that too.

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